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Privacy Policy

Last updated: March 30, 2025

Introduction

A&E Wait Times ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect information about you in a variety of ways including:

  • Personal Data: When you opt to use location services, we collect your approximate location to show you nearby hospitals.
  • Usage Data: We automatically collect information about your device and how you interact with our website, including browser type, IP address, pages visited, and time spent on pages.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies, including Microsoft Clarity, to track activity on our website and hold certain information. See our Cookie Policy for more details.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our services
  • Personalize your experience by showing you nearby hospitals
  • Analyze how you use our website to improve functionality
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends, including through third-party analytics services such as Microsoft Clarity

Microsoft Clarity

We use Microsoft Clarity to better understand how users interact with our website. Clarity collects anonymized data such as mouse movements, clicks, and scrolling activity. This information helps us improve our website and user experience. Data collected by Clarity may be shared with Microsoft and is processed in accordance with the Microsoft Privacy Statement.

Disclosure of Your Information

We may share information we have collected about you in certain situations, including:

  • Service Providers: We may share your information with third-party vendors who provide services on our behalf.
  • Legal Requirements: We may disclose your information where required to comply with the law or legal process.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of NHS Wait Times, our users, or others.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal data:

  • The right to access your personal data
  • The right to rectification of inaccurate personal data
  • The right to erasure of your personal data
  • The right to restrict processing of your personal data
  • The right to data portability
  • The right to object to processing of your personal data

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: